Technical Support

Our unparalleled technical services are designed to help you overcome challenges across the entire product and equipment lifecycle, enabling you to deliver high-quality, innovative solutions with confidence.

                                
                                                            With over 50 years technical services expertise, we help customers implement fast and efficient solutions to maintain and optimize performance when using our products or equipment

                                
                                                            Performance improvement programs are available to help brands enhance productivity, reduce costs and optimize overall product and equipment performance

                                
                                                            Technical Service Engineers operate worldwide  to assist you, either on- or off-site, regardless of the machine model you are using

Your trusted partner at every step

We have developed our extensive technical expertise over the last 50 years, extending well beyond the supply of capsules, to support brands from concept to creation.

Fast, flexible, and effective troubleshooting

Whether on-site or remote, our engineers provide rapid support, backed by years of industry experience, to resolve issues, minimize downtime and optimize performance regardless of the machine model you use.

Faster issue resolution
Reduced downtime
Improved productivity
High-quality final products

Empoyer your teams

We offer two types of training to help your operators and maintenance teams gain confidence and competence, ensuring regulatory compliance or supporting productivity improvement goals:

Technical Training Day: Tailored to your machines and processes
Lonza Capsugel® Equipment Training: Certified training for our full equipment portfolio

Protect your investment, focus on compliance

Our preventive maintenance services are tailored to Lonza CHI equipment and include on-site visits, spare parts kits and safety/process checks.

Reduced unplanned downtime
Extended equipment lifespan
Improved reliability
Regulatory compliance
Local expert support

Elevate performance, enhance product quality, reduce costs

Our programs help identify and address inefficiencies, bottlenecks, and shortcomings and ultimately to unlock productivity through proven methodologies.

We support you with:

Process improvement initiatives
Machine utilization optimization
Corrective and predictive maintenance
Product quality enhancement

Innovate with confidence

This complimentary service has been developed to support nutraceutical customers for the creation of complex formulations with innovative ingredients, so they can differentiate themselves in the market. For our pharmaceutical customers, our Innovaform® Accelerator department would be your partner for any inquiry related to the formulation.

We help you address:

Weight variability
Product homogeneity
Tool selection
Machine compatibility
Reformulation challenges

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